About the Company
FedEx is a global leader in the logistics and shipping industry, connecting people and possibilities worldwide. With a vast network and a commitment to innovation, FedEx provides a comprehensive portfolio of shipping, transportation, e-commerce, and business services. We are dedicated to delivering outstanding service and creating an environment where our team members can thrive and contribute to our mission.
Job Description
We are seeking a dedicated FedEx Freight Support Aide to join our team, focusing exclusively on non-voice support. In this role, you will be instrumental in ensuring the smooth flow of freight operations by handling inquiries, processing documentation, and managing data through various digital channels such as email, chat, and internal systems. This position requires strong organizational skills, attention to detail, and the ability to work efficiently in a fast-paced environment. You will be a critical part of our customer service infrastructure, providing essential back-office support that directly impacts our service quality and customer satisfaction without direct phone interactions.
Key Responsibilities
- Process and respond to customer and internal inquiries via email, chat, and ticketing systems.
- Verify and update freight shipment information in various tracking and logistics databases.
- Assist with the preparation and processing of shipping documentation, including bills of lading and customs forms.
- Research and resolve discrepancies related to freight movements, billing, and delivery statuses.
- Collaborate with other departments (e.g., operations, sales) to ensure timely resolution of issues.
- Maintain accurate records and logs of all support interactions and resolutions.
- Identify and escalate complex issues to senior support staff or relevant departments.
- Adhere to all company policies, procedures, and service standards.
Required Skills
- Excellent written communication skills
- Proficiency in basic computer applications (Microsoft Office Suite, email clients)
- Strong data entry and verification accuracy
- Ability to multitask and manage time effectively
- Detail-oriented and highly organized
- Basic problem-solving abilities
Preferred Qualifications
- High school diploma or GED equivalent
- Previous experience in a customer support, administrative, or data entry role (non-voice preferred)
- Familiarity with logistics, transportation, or freight industry terminology
- Experience with CRM software or ticketing systems
Perks & Benefits
- Comprehensive medical, dental, and vision insurance
- Paid time off (vacation, sick leave, holidays)
- 401(k) retirement plan with company match
- Employee assistance program
- Career development and training opportunities
- Tuition reimbursement program
- Employee discounts on FedEx services
How to Apply
If you are interested in this position, please click the "Apply Now" button below. To ensure your application is properly considered, please prepare the following:
- An up-to-date Resume or CV
- A brief cover letter summarizing your experience and motivation
Applications are reviewed on a rolling basis. Only shortlisted candidates will be contacted for an interview.
⚠️ Important Disclaimer
Welcome to Westford Trust. We publish job opportunities aggregated from public sources, employers, and job portals. We never charge any fees to access or use our website; all information is provided entirely for free.
Westford Trust does not directly offer or manage these positions, nor are we directly involved in the hiring process for the vacancies published on https://career.westfordtrust.com.
If you suspect a fraudulent listing or have any questions, please contact us at techturna@gmail.com.