Lead Teller Associate – Mentorship and Support

About the Company

Chase Bank, a subsidiary of JPMorgan Chase & Co., is one of the largest and most respected financial institutions in the world. We serve millions of customers nationwide with a broad range of financial services, including banking, credit cards, mortgages, auto financing, investment advice, and small business loans. At Chase, we are committed to fostering an inclusive environment where every employee can thrive and contribute to our mission of helping customers achieve their financial goals. Join a team where your growth is our priority, and your impact is valued.

Job Description

Are you a seasoned Teller looking to take the next step in your career and help shape the future talent of banking? Chase Bank is seeking a dedicated Lead Teller Associate to join our Irvine branch. In this vital role, you will not only perform advanced teller functions but also serve as a mentor and guide for new and developing tellers. Your expertise will be crucial in maintaining high operational standards, ensuring customer satisfaction, and fostering a supportive learning environment. This position is perfect for someone passionate about both customer service excellence and leadership development.

Key Responsibilities

• Process a variety of complex customer transactions accurately and efficiently, including deposits, withdrawals, payments, and transfers.
• Act as a primary resource for less experienced tellers, providing guidance, training, and support on daily operations and bank policies.
• Assist branch management with daily operational duties, including vault management, cash balancing, and end-of-day procedures.
• Identify and escalate potential issues or discrepancies to management promptly.
• Proactively identify customer needs and refer them to appropriate banking partners for cross-selling opportunities.
• Ensure compliance with all bank policies, procedures, and regulatory requirements.
• Maintain a high level of customer service, resolving inquiries and complaints professionally.
• Support the onboarding and continuous development of new tellers through hands-on coaching and constructive feedback.
• Lead by example in maintaining a clean, organized, and secure work environment.

Required Skills

• Minimum of 2 years of experience as a bank teller or in a similar cash-handling role.
• Proven ability to accurately handle cash and perform complex financial transactions.
• Strong understanding of banking operations, policies, and regulatory compliance.
• Excellent interpersonal and communication skills, with a patient and supportive demeanor.
• Demonstrated ability to mentor and train new team members.
• Proficiency in using banking software and standard office applications.
• High school diploma or equivalent.

Preferred Qualifications

• Associate’s or Bachelor’s degree in Business, Finance, or a related field.
• Previous experience in a lead or supervisory role within a financial institution.
• Bilingual proficiency (e.g., Spanish) to better serve diverse customer segments.
• Strong problem-solving skills and attention to detail.

Perks & Benefits

• Competitive salary and performance-based incentives.
• Comprehensive health, dental, and vision insurance plans.
• 401(k) retirement plan with company match.
• Paid time off, including vacation, sick leave, and holidays.
• Tuition reimbursement and professional development opportunities.
• Employee assistance program.
• Opportunity for career advancement within a leading global financial institution.
• Employee banking benefits.

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