About the Company
A historic gem in the heart of Bradford, The Midland Hotel boasts a rich heritage and timeless elegance. As part of the prestigious Cairn Group, we are renowned for delivering exceptional service and creating unforgettable experiences for our guests. Our boutique charm, traditional values, and commitment to luxury set us apart, making us a cherished destination for discerning travellers.
Job Description
Join our dedicated team at The Midland Hotel, Bradford, where tradition meets luxury. We are seeking a personable and reliable Lift Attendant & Porter to uphold our legacy of impeccable service. This dual role is crucial for enhancing our guests’ stay, involving both the operation of our classic lifts and providing comprehensive porter services. You will be an ambassador for our hotel, ensuring every interaction is welcoming and efficient. This is a hands-on role perfect for individuals who appreciate historical elegance and have a passion for providing outstanding guest care in a bustling, high-end environment.
Key Responsibilities
- Operate the hotel's traditional passenger lifts with professionalism and safety.
- Assist guests with luggage upon arrival and departure, ensuring timely and careful handling.
- Escort guests to their rooms, providing information about hotel facilities and services.
- Maintain the cleanliness and presentation of the lobby, entrance, and lift areas.
- Provide courteous and attentive service to all guests, anticipating their needs where possible.
- Assist with the delivery of items to guest rooms (e.g., newspapers, amenities, room service trays).
- Respond promptly and efficiently to guest requests and inquiries.
- Support other hotel departments as needed, fostering a collaborative team environment.
- Adhere to all hotel safety and security procedures.
Required Skills
- Excellent communication and interpersonal skills.
- A friendly, welcoming, and professional demeanour.
- Strong commitment to guest satisfaction and service excellence.
- Ability to handle physical demands of the role (lifting luggage, standing for long periods).
- Punctuality and reliability.
- Immaculate personal presentation.
- Ability to work effectively both independently and as part of a team.
Preferred Qualifications
- Previous experience in a hotel, hospitality, or customer service role.
- Familiarity with Bradford city centre and local attractions.
- Knowledge of multi-language communication is a plus.
- A genuine interest in historical buildings and traditional service.
Perks & Benefits
- Competitive salary and benefits package.
- Opportunities for career development and growth within The Cairn Group.
- Complimentary meals on duty.
- Discounted hotel stays and F&B across our portfolio.
- Uniform provided and laundered.
- A supportive and friendly work environment in a historic setting.
- Employee recognition programs.
How to Apply
If you are interested in this position, please click the "Apply Now" button below. To ensure your application is properly considered, please prepare the following:
- An up-to-date Resume or CV
- A brief cover letter summarizing your experience and motivation
Applications are reviewed on a rolling basis. Only shortlisted candidates will be contacted for an interview.
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