About the Company
At TELUS, we believe that the future is friendly. We’re a world-leading communications technology company with a mission to connect all Canadians. We’re committed to making a difference in the lives of our customers, communities, and team members. We foster a culture of innovation, collaboration, and meaningful work, empowering our people to thrive in a dynamic, supportive environment. Join us and contribute to a purpose-driven organization that values your unique skills and passion for helping others.
Job Description
Are you passionate about making a real difference in people’s lives through exceptional customer service? Do you thrive in a virtual environment, leveraging technology to build connections and resolve issues? As an Online Customer Liaison at TELUS, you will be the compassionate voice and resourceful guide for our customers, providing support, solving challenges, and ensuring positive experiences. This is a unique opportunity to engage in meaningful work, delivering world-class service from the comfort of your home, contributing directly to customer satisfaction and loyalty.
Key Responsibilities
- Engage with customers across various digital channels (chat, email, social media) to address inquiries, resolve issues, and provide information.
- Proactively identify customer needs and recommend appropriate TELUS products or services, ensuring tailored solutions.
- Troubleshoot technical problems and guide customers through resolution steps with patience and clarity.
- Document customer interactions accurately and efficiently in our CRM system.
- Collaborate with internal teams to escalate complex issues and ensure timely resolution.
- Maintain a high level of customer satisfaction by delivering empathetic, efficient, and personalized service.
- Stay informed about new products, services, and policies to provide up-to-date information to customers.
- Contribute to a positive and supportive remote team environment.
Required Skills
- Excellent written communication and interpersonal skills.
- Strong problem-solving abilities and a customer-centric mindset.
- Proficiency with digital communication tools and CRM software.
- Ability to multitask and manage time effectively in a fast-paced environment.
- High school diploma or equivalent.
- Access to a reliable high-speed internet connection and a quiet home office setup.
Preferred Qualifications
- Previous experience in a customer service, call center, or online support role.
- Familiarity with telecommunications products and services.
- Post-secondary education or relevant certifications.
Perks & Benefits
- Comprehensive health, dental, and vision benefits.
- Generous paid time off and vacation policy.
- Employee wellness programs and mental health support.
- Opportunities for career growth and professional development.
- Employee discounts on TELUS products and services.
- Flexible 100% remote work environment.
- Supportive team culture and virtual social events.
How to Apply
If you are interested in this position, please click the "Apply Now" button below. To ensure your application is properly considered, please prepare the following:
- An up-to-date Resume or CV
- A brief cover letter summarizing your experience and motivation
Applications are reviewed on a rolling basis. Only shortlisted candidates will be contacted for an interview.
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