About the Company
Etsy is a global marketplace for unique and creative goods. We are home to a universe of special, extraordinary items, from unique handcrafted pieces to vintage treasures. We empower millions of sellers worldwide to turn their ideas into successful businesses and connect them with millions of buyers looking for something special. Our mission is to keep human connection at the heart of commerce. We foster a supportive, creative, and inclusive community, and our team is committed to driving growth, innovation, and positive impact.
Job Description
We are seeking a dedicated and detail-oriented Pinterest Inbox Manager to join our remote team. This is a crucial role focused entirely on written correspondence within the Pinterest platform, ensuring our community members receive timely, helpful, and brand-aligned responses. You will be the primary point of contact for Pinterest-related inquiries, comments, and direct messages, managing all aspects of engagement through text-based communication. This is a 100% remote position, allowing you to work from the comfort of your home while contributing to a vibrant global brand.
Key Responsibilities
- Monitor and manage the Pinterest inbox, responding to all direct messages, comments, and inquiries promptly and professionally.
- Draft clear, concise, and brand-consistent written responses to a variety of user questions and feedback.
- Identify and escalate complex issues or recurring themes to relevant internal teams for resolution.
- Maintain a comprehensive knowledge base of Etsy policies, products, and best practices related to Pinterest.
- Collaborate with the social media and marketing teams to ensure consistent messaging and support overall Pinterest strategy.
- Track and report on key metrics related to Pinterest inbox activity, response times, and user satisfaction.
- Stay informed about Pinterest platform updates, trends, and community guidelines to optimize engagement strategies.
Required Skills
- Excellent written communication skills with impeccable grammar and spelling.
- Proven ability to maintain a consistent brand voice in all written correspondence.
- Strong organizational skills and attention to detail.
- Ability to work independently and manage time effectively in a remote environment.
- Proficiency in using social media platforms, particularly Pinterest, for community engagement.
- Problem-solving aptitude and a customer-centric mindset.
Preferred Qualifications
- Bachelor's degree in Marketing, Communications, or a related field.
- Experience in social media management, community management, or customer service roles.
- Familiarity with the e-commerce industry and online marketplaces.
- Basic understanding of Pinterest analytics and reporting.
- Experience with CRM or social media management tools.
Perks & Benefits
- Comprehensive health, dental, and vision insurance.
- Paid time off and company holidays.
- 401(k) retirement plan with company match.
- Generous parental leave policy.
- Work-from-home stipend for office setup and internet.
- Employee discount on Etsy purchases.
- Professional development opportunities and training.
- Flexible remote work schedule.
How to Apply
If you are interested in this position, please click the "Apply Now" button below. To ensure your application is properly considered, please prepare the following:
- An up-to-date Resume or CV
- A brief cover letter summarizing your experience and motivation
Applications are reviewed on a rolling basis. Only shortlisted candidates will be contacted for an interview.
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