About the Company
Teleperformance is a global leader in customer experience management and business process outsourcing, serving over 170 markets around the world. We connect the biggest and most respected brands with their customers, providing seamless support across various channels. At Teleperformance, we believe in fostering a diverse, inclusive, and dynamic work environment where every team member can thrive and contribute to our mission of delivering exceptional customer service.
Job Description
Are you a student looking for a flexible, part-time opportunity to gain valuable professional experience in customer interaction? Teleperformance is seeking motivated and enthusiastic individuals to join our team as Student Online Specialists. In this role, you will be the first point of contact for customers, assisting them with inquiries, resolving issues, and providing an outstanding support experience through various online channels. This is a remote position, perfect for balancing your studies with meaningful work. You’ll work with cutting-edge technology and a supportive team to ensure customer satisfaction and success.
Key Responsibilities
- Respond to customer inquiries promptly and professionally via online chat, email, and social media platforms.
- Diagnose and resolve customer issues efficiently, escalating complex cases to senior support when necessary.
- Provide accurate information about products, services, and company policies.
- Maintain detailed records of customer interactions and transactions.
- Adhere to company guidelines and quality standards for customer service.
- Collaborate with team members to share knowledge and improve overall service delivery.
- Participate in ongoing training and development programs to enhance skills and knowledge.
Required Skills
- Excellent written communication skills in English.
- Proficiency in using computers and navigating various software applications.
- Strong problem-solving abilities and attention to detail.
- Ability to work independently and manage time effectively.
- High school diploma or equivalent, currently enrolled in a college or university program.
- Reliable high-speed internet connection and a quiet workspace for remote operations.
Preferred Qualifications
- Previous experience in a customer service or online support role (even volunteer work).
- Familiarity with CRM software or customer support platforms.
- Bilingual skills (e.g., Spanish, French, German) are a plus.
- A passion for technology and helping others.
Perks & Benefits
- Flexible part-time hours to accommodate student schedules.
- Opportunity to work 100% remotely from anywhere in Augusta, GA.
- Comprehensive paid training program.
- Exposure to a global leader in customer experience.
- Career growth and development opportunities within Teleperformance.
- Employee assistance programs.
- Access to exclusive employee discounts on various products and services.
How to Apply
If you are interested in this position, please click the "Apply Now" button below. To ensure your application is properly considered, please prepare the following:
- An up-to-date Resume or CV
- A brief cover letter summarizing your experience and motivation
Applications are reviewed on a rolling basis. Only shortlisted candidates will be contacted for an interview.
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