About the Company
Accenture is a global professional services company with leading capabilities in digital, cloud, and security. Combining unmatched experience and specialized skills across more than 40 industries, we offer Strategy and Consulting, Technology and Operations Services, and Accenture Song — all powered by the world’s largest network of Advanced Technology and Intelligent Operations centers. Our 738,000 people deliver on the promise of technology and human ingenuity every day, serving clients in more than 120 countries. We embrace the power of change to create long-lasting value for our clients, people, shareholders, partners and communities.
Job Description
We are seeking a highly skilled and experienced Technical Onboarding Lead with a deep focus on Google SaaS solutions to join our dynamic team. This is a 100% remote position. In this role, you will be instrumental in guiding new clients through the technical onboarding process for various Google SaaS products, ensuring a seamless and successful integration. You will serve as a primary technical point of contact, providing expert guidance, troubleshooting, and best practices to accelerate client time-to-value. The ideal candidate will possess strong technical acumen, exceptional communication skills, and a proven track record in managing complex client relationships and project delivery within a fast-paced environment.
Key Responsibilities
- Lead technical onboarding for clients utilizing Google SaaS products (e.g., Google Workspace, Google Cloud Platform services, Apigee, Looker, etc.) from initial setup to full adoption.
- Develop and execute customized onboarding plans tailored to client needs and technical requirements.
- Act as the primary technical subject matter expert for Google SaaS solutions, providing in-depth product knowledge and architectural guidance.
- Collaborate closely with sales, product, engineering, and support teams to ensure a cohesive client experience.
- Provide technical troubleshooting, configuration assistance, and best practice recommendations to overcome integration challenges.
- Create and maintain comprehensive documentation, knowledge base articles, and training materials for clients and internal teams.
- Conduct technical workshops and training sessions for clients to empower them in managing and utilizing Google SaaS effectively.
- Monitor and report on client onboarding progress, identifying potential risks and implementing mitigation strategies.
- Gather client feedback to contribute to product improvements and service enhancements.
- Ensure client satisfaction and successful technical adoption of Google SaaS solutions.
Required Skills
- Proven experience (5+ years) in a technical onboarding, solutions architect, or technical account management role with a focus on SaaS products.
- Deep technical expertise and hands-on experience with Google Cloud Platform (GCP) and Google Workspace solutions.
- Strong understanding of cloud architecture, APIs, data integration, and security best practices.
- Excellent client-facing communication, presentation, and interpersonal skills.
- Ability to explain complex technical concepts to both technical and non-technical audiences.
- Demonstrated project management skills with the ability to manage multiple client engagements simultaneously.
- Proficiency in technical troubleshooting and problem-solving.
- Experience with scripting (e.g., Python, JavaScript) for automation is a plus.
Preferred Qualifications
- Google Cloud certifications (e.g., Professional Cloud Architect, Professional Collaboration Engineer, Professional Data Engineer).
- Bachelor's degree in Computer Science, Information Technology, or a related technical field.
- Experience working in a consulting or professional services environment.
- Familiarity with agile methodologies.
- Knowledge of CRM and project management tools (e.g., Salesforce, Jira).
Perks & Benefits
- Comprehensive health, dental, and vision insurance plans.
- 401(k) retirement plan with company matching.
- Generous paid time off, including holidays and vacation.
- Opportunities for continuous learning, professional development, and career growth.
- Remote work setup allowance and support.
- Employee assistance programs and wellness initiatives.
- Performance-based bonuses.
- Access to cutting-edge technology and innovative projects.
How to Apply
If you are interested in this position, please click the "Apply Now" button below. To ensure your application is properly considered, please prepare the following:
- An up-to-date Resume or CV
- A brief cover letter summarizing your experience and motivation
Applications are reviewed on a rolling basis. Only shortlisted candidates will be contacted for an interview.
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