About the Company
Teleperformance is a global leader in digitally integrated business services, operating in over 88 countries and serving more than 170 markets. We deliver exceptional customer experiences, helping the world’s best brands streamline their operations and build stronger relationships with their customers. Join our innovative team and contribute to a company that values expertise, diversity, and customer satisfaction.
Job Description
We are seeking a dedicated and detail-oriented Customer Interaction Specialist to join our team in Louisville, KY, focusing exclusively on chat and email support. In this crucial role, you will be the first point of contact for our customers, providing timely, accurate, and empathetic assistance through digital channels. This is an ideal opportunity for individuals who excel at written communication and problem-solving, without the need for phone interactions.
Key Responsibilities
- Respond to customer inquiries and issues promptly and professionally via live chat and email platforms.
- Provide accurate information regarding products, services, and company policies.
- Troubleshoot and resolve customer complaints, escalating complex issues when necessary.
- Document all customer interactions and resolutions thoroughly in the CRM system.
- Maintain a high level of customer satisfaction through friendly and efficient service.
- Adhere to established service level agreements (SLAs) for response and resolution times.
- Collaborate with team members and other departments to ensure seamless customer experience.
- Continuously learn and stay updated on product knowledge and service changes.
Required Skills
- Exceptional written communication and grammar skills.
- Proficiency in using chat and email communication tools.
- Strong problem-solving abilities and attention to detail.
- Ability to multitask and manage multiple chat conversations simultaneously.
- Customer-focused mindset with a strong sense of empathy.
- Basic computer literacy and ability to navigate various software applications.
- Typing speed of at least 45 WPM with high accuracy.
Preferred Qualifications
- Previous experience in a customer service role, particularly in chat or email support.
- Familiarity with CRM software (e.g., Salesforce, Zendesk).
- Experience working in a fast-paced environment.
Perks & Benefits
- Comprehensive health, dental, and vision insurance.
- Paid time off (vacation, sick leave, holidays).
- 401(k) retirement plan with company match.
- Opportunities for career growth and professional development.
- Employee assistance program.
- Vibrant and supportive team environment.
- Casual dress code.
- Employee discounts on various products and services.
How to Apply
If you are interested in this position, please click the "Apply Now" button below. To ensure your application is properly considered, please prepare the following:
- An up-to-date Resume or CV
- A brief cover letter summarizing your experience and motivation
Applications are reviewed on a rolling basis. Only shortlisted candidates will be contacted for an interview.
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