About the Company
Sky is Europe’s leading media and entertainment company, connecting customers to a world of entertainment, news, and sport. Through our innovative products and services, including Sky TV, Sky Broadband, Sky Mobile, and Sky Business, we strive to deliver the best customer experience. We are committed to understanding our customers deeply, leveraging insights to continually improve our offerings and service quality.
Job Description
We are seeking a meticulous and analytical Customer Review Classifier to join our dynamic customer insights team. In this pivotal role, you will be responsible for accurately categorizing and analyzing customer feedback from various channels using sentiment analysis techniques. Your work will directly contribute to our understanding of customer satisfaction, identify emerging trends, and highlight areas for product and service improvement. This is an excellent opportunity for someone with strong attention to detail and a passion for data-driven insights to make a tangible impact on a leading entertainment brand.
Key Responsibilities
- Read, understand, and accurately classify customer reviews and feedback into predefined categories.
- Apply sentiment analysis techniques to assess the emotional tone (positive, negative, neutral) of customer comments.
- Identify key themes, common issues, and trending topics within customer feedback data.
- Maintain high standards of data accuracy and consistency in classification.
- Collaborate with data analysts and product teams to provide qualitative insights from classified data.
- Contribute to the refinement of classification guidelines and sentiment analysis models.
- Report on classification trends and anomalies to support strategic decision-making.
Required Skills
- Exceptional attention to detail and accuracy.
- Strong analytical and critical thinking skills.
- Excellent reading comprehension and written communication skills in English.
- Ability to work independently and manage time effectively.
- Proficiency with standard office software (e.g., Microsoft Office Suite).
- Basic understanding of data classification principles.
Preferred Qualifications
- Previous experience in data entry, content moderation, or customer service.
- Familiarity with sentiment analysis tools or platforms.
- A degree in Linguistics, English, Communications, Psychology, or a related field.
- Experience working with large datasets and interpreting qualitative information.
Perks & Benefits
- Competitive salary and performance-based bonuses.
- Generous pension scheme.
- Private medical insurance.
- Discounted Sky products and services.
- 25 days annual leave plus public holidays.
- Learning and development opportunities.
- On-site gym and wellbeing programs.
- Employee assistance program.
How to Apply
If you are interested in this position, please click the "Apply Now" button below. To ensure your application is properly considered, please prepare the following:
- An up-to-date Resume or CV
- A brief cover letter summarizing your experience and motivation
Applications are reviewed on a rolling basis. Only shortlisted candidates will be contacted for an interview.
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