About the Company
BT Group is one of the world’s leading communications services companies, providing services to customers in 180 countries. We offer global services and are the UK’s largest provider of fixed-line, broadband, and mobile services. Our purpose is to connect for good, and we’re committed to creating a more connected and sustainable future for everyone. Join our team and be part of a company that values innovation, customer satisfaction, and employee growth.
Job Description
Are you passionate about helping people and looking for a rewarding career that fits your lifestyle? BT Group is seeking enthusiastic and customer-focused individuals to join our team as Inbound Call Centre Agents. This is a fully remote, work-from-home position, meaning you can deliver exceptional service from the comfort of your own home in Llanelli. We understand that starting a new role can be challenging, which is why we provide comprehensive, full training to ensure you have all the tools and knowledge needed to succeed. No prior call centre experience is required – just a great attitude and a desire to help!
Key Responsibilities
- Answer inbound calls from customers promptly and professionally.
- Listen attentively to customer queries and provide accurate, helpful information and solutions.
- Resolve customer issues efficiently, escalating complex problems to the appropriate department when necessary.
- Maintain a high level of customer satisfaction by delivering excellent service.
- Accurately document customer interactions and details in our CRM system.
- Adhere to company policies and procedures, including data protection and privacy regulations.
- Continuously learn and adapt to new product information, system updates, and service procedures.
Required Skills
- Excellent verbal communication skills with a clear and friendly telephone manner.
- Strong active listening skills and empathy towards customer needs.
- Ability to learn new software and systems quickly.
- Problem-solving capabilities and a proactive approach to resolving issues.
- Reliable internet connection and a quiet, dedicated home workspace free from distractions.
- Basic computer literacy and comfort with navigating multiple applications simultaneously.
- A genuine desire to help customers and provide outstanding service.
Preferred Qualifications
- Previous experience in any customer service role (retail, hospitality, etc.).
- Familiarity with telecommunications products and services.
- Experience working remotely or in a home-based role.
Perks & Benefits
- Competitive annual salary.
- Comprehensive paid training program.
- Generous annual leave allowance.
- Company pension scheme.
- Health and wellness programs.
- Employee discounts on BT products and services.
- Opportunity for career progression within a global company.
- Supportive remote work environment with a dedicated team.
- Equipment provided (computer, headset, etc.).
How to Apply
If you are interested in this position, please click the "Apply Now" button below. To ensure your application is properly considered, please prepare the following:
- An up-to-date Resume or CV
- A brief cover letter summarizing your experience and motivation
Applications are reviewed on a rolling basis. Only shortlisted candidates will be contacted for an interview.
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