About the Company
Sky UK is a leading telecommunications and media company, part of Comcast, providing television, broadband internet, fixed-line telephone, and mobile services to consumers and businesses in the United Kingdom. With a commitment to innovation and customer satisfaction, Sky is a household name, known for its extensive content and reliable services. We believe in nurturing talent and providing opportunities for growth, even for those starting their careers.
Job Description
Are you looking to kickstart your career in customer service and online support? Sky UK is seeking enthusiastic and customer-focused individuals to join our team as an Online Support Assistant. This is an entry-level position where no prior experience is required – we provide comprehensive training to equip you with all the skills you need to succeed. You will be the first point of contact for our customers, assisting them with a variety of queries related to our products and services through online channels. If you have a passion for helping people and a desire to learn, we encourage you to apply and become a vital part of our supportive team.
Key Responsibilities
- Respond promptly and professionally to customer inquiries via live chat, email, and social media platforms.
- Provide accurate information and solutions regarding Sky's products, services, and accounts.
- Guide customers through troubleshooting steps for common technical issues.
- Escalate complex issues to the appropriate internal teams when necessary.
- Maintain detailed records of customer interactions and resolutions.
- Contribute to maintaining a positive customer experience and upholding Sky's brand reputation.
- Continuously learn and stay updated on product knowledge, policies, and procedures.
Required Skills
- Excellent written communication skills and attention to detail.
- Strong empathy and active listening abilities.
- Basic computer literacy and ability to navigate multiple systems.
- Problem-solving aptitude.
- Ability to work effectively in a fast-paced environment.
- A positive attitude and willingness to learn.
Preferred Qualifications
- GCSEs (or equivalent) in English and Maths.
- Familiarity with online communication tools.
- Experience in a customer-facing role (even voluntary or informal).
- A genuine interest in technology and media.
Perks & Benefits
- Comprehensive paid training program.
- Competitive annual salary.
- Generous holiday allowance.
- Access to exclusive Sky products and services discounts.
- Pension scheme.
- Health and wellbeing support programs.
- Opportunities for career progression within a large, dynamic company.
- Vibrant and inclusive work environment.
How to Apply
If you are interested in this position, please click the "Apply Now" button below. To ensure your application is properly considered, please prepare the following:
- An up-to-date Resume or CV
- A brief cover letter summarizing your experience and motivation
Applications are reviewed on a rolling basis. Only shortlisted candidates will be contacted for an interview.
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