About the Company
GroupM is the world’s leading media investment company, responsible for over $50B in annual media investment. We unite a community of agencies that includes Mindshare, MediaCom, Wavemaker, EssenceMediacom, and others, all committed to making advertising work better for people. Our mission is to accelerate our clients’ growth by transforming media. We are a global network with a strong presence in the UK, dedicated to innovation, client success, and fostering a supportive work environment.
Job Description
Are you a proactive problem-solver with a passion for helping others? Do you have an interest in digital advertising and want to kickstart a career without prior experience? GroupM is looking for a dedicated Remote Google Ads Support Agent to join our growing team. This is a fantastic opportunity for individuals eager to learn, offering comprehensive paid training and the comfort of working from home. Enjoy a consistent schedule with no weekend shifts, allowing for a healthy work-life balance. You’ll be the first point of contact for clients, helping them navigate Google Ads campaigns and troubleshoot issues, ensuring their success.
Key Responsibilities
- Provide exceptional support to clients regarding their Google Ads accounts via phone, email, and chat.
- Guide clients through the setup, optimization, and reporting features of Google Ads.
- Troubleshoot common issues related to campaign performance, billing, and account access.
- Escalate complex technical issues to senior support or specialized teams when necessary.
- Document all client interactions and resolutions accurately in our CRM system.
- Stay up-to-date with the latest Google Ads features, policies, and best practices through continuous training.
- Contribute to a positive team environment and share knowledge with colleagues.
Required Skills
- Excellent verbal and written communication skills in English.
- Strong problem-solving abilities and a keen eye for detail.
- Basic computer proficiency and comfort with online tools and software.
- Ability to learn new information quickly and adapt to changes.
- A customer-centric attitude and a genuine desire to assist others.
- Reliable internet connection and a quiet home office environment.
Preferred Qualifications
- Previous experience in customer service or a helpdesk role (any industry).
- Familiarity with digital marketing concepts or online advertising.
- A proactive approach to identifying and addressing client needs.
Perks & Benefits
- Competitive annual salary.
- Comprehensive paid training program covering Google Ads fundamentals.
- 100% remote work model, allowing flexibility and comfort.
- No weekend shifts for a better work-life balance.
- Generous paid time off and national holidays.
- Health, dental, and vision insurance options.
- Opportunities for career advancement within a global leader.
- Access to ongoing professional development resources.
How to Apply
If you are interested in this position, please click the "Apply Now" button below. To ensure your application is properly considered, please prepare the following:
- An up-to-date Resume or CV
- A brief cover letter summarizing your experience and motivation
Applications are reviewed on a rolling basis. Only shortlisted candidates will be contacted for an interview.
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