About the Company
At Wagamama, we believe in ‘kaizen’, meaning ‘good change’. We’re famous for our pan-Asian cuisine, communal dining, and fast-paced, friendly service. With restaurants across the UK and internationally, we offer a dynamic environment where passion for food and people truly matters. Join us and be a part of a company that values its people, fosters development, and offers a fun, supportive place to work.
Job Description
Join the vibrant team at Wagamama in the historic Jewellery Quarter, Birmingham! We are looking for an enthusiastic and dedicated individual to take on an entry-level role supporting both our office administration and front-of-house floor operations. This is a fantastic opportunity for someone eager to start their career in the hospitality industry, offering comprehensive training and a clear path for growth.
Key Responsibilities
- Assist with daily administrative tasks, including data entry, filing, and managing office supplies.
- Support restaurant operations by greeting guests, managing reservations, and assisting with seating arrangements.
- Handle incoming calls and emails, providing excellent customer service and directing queries appropriately.
- Help maintain a clean and organised office and front-of-house area.
- Support the management team with various operational duties as needed.
- Learn and understand Wagamama's operational standards and service philosophy.
Required Skills
- Excellent communication and interpersonal skills.
- Basic computer proficiency (e.g., Microsoft Office, email).
- A positive attitude and a strong willingness to learn.
- Ability to work effectively in a fast-paced environment.
- Reliable and punctual with a strong work ethic.
- Customer-focused mindset.
Preferred Qualifications
- Some experience in a customer service role (retail, casual work, etc.) is a plus, but not essential.
- Enthusiasm for the food and hospitality industry.
- Ability to work flexible hours, including evenings and weekends.
Perks & Benefits
- Competitive starting salary and opportunities for progression.
- Comprehensive training program to develop your skills.
- Delicious free meals during shifts.
- Generous staff discount on food for you and your friends/family.
- Opportunities for career development and advancement within Wagamama.
- A fun, supportive, and inclusive working environment.
- Access to our employee assistance programme.
How to Apply
If you are interested in this position, please click the "Apply Now" button below. To ensure your application is properly considered, please prepare the following:
- An up-to-date Resume or CV
- A brief cover letter summarizing your experience and motivation
Applications are reviewed on a rolling basis. Only shortlisted candidates will be contacted for an interview.
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