Fertility Clinic Receptionist – High-End Medical Administration

About the Company

CReATe Fertility Centre is a leading-edge fertility clinic dedicated to providing compassionate and innovative care to individuals and couples pursuing their dreams of parenthood. With state-of-the-art facilities and a team of world-renowned specialists, we are committed to excellence in patient care, research, and education. We pride ourselves on creating a supportive and professional environment for both our patients and our staff.

Job Description

We are seeking a highly professional and empathetic Fertility Clinic Receptionist to join our high-end medical administration team in Ottawa. This pivotal role requires an individual with exceptional organizational skills, a warm and discreet demeanor, and a strong commitment to patient confidentiality and service excellence. As the first point of contact for our patients, you will play a crucial role in creating a welcoming and reassuring atmosphere, managing appointments, handling inquiries, and supporting the smooth operation of our clinic. This is an on-site position requiring a dedicated presence in our Ottawa facility.

Key Responsibilities

• Greet and welcome patients and visitors with a high degree of empathy and professionalism, ensuring a positive first impression.
• Manage patient scheduling, appointments, and registrations efficiently and accurately.
• Handle incoming calls, emails, and inquiries with discretion and provide accurate information or direct to appropriate personnel.
• Maintain organized patient records, ensuring strict confidentiality and compliance with all privacy regulations (e.g., PHIPA/PIPEDA).
• Process patient payments, manage billing inquiries, and liaise with insurance providers as needed.
• Prepare patient charts, ensure all necessary forms are completed, and update patient information systems.
• Maintain the cleanliness and organization of the reception area.
• Provide administrative support to medical staff, including preparing documents and coordinating meetings.
• Assist with inventory management of office supplies and clinic materials.

Required Skills

• Minimum 2 years of experience in a high-end medical office or clinic administration role.
• Exceptional interpersonal and communication skills, both verbal and written.
• Proficiency in medical office software and electronic health records (EHR) systems.
• Strong organizational skills and attention to detail.
• Ability to handle sensitive information with utmost discretion and confidentiality.
• Proficiency in Microsoft Office Suite (Word, Excel, Outlook).
• Proven ability to multi-task and prioritize in a fast-paced environment.
• Empathy and a compassionate approach to patient care.

Preferred Qualifications

• Experience specifically within a fertility clinic or similar specialized medical environment.
• Certificate or diploma in Medical Office Administration or a related field.
• Bilingualism (English/French) is a significant asset.
• Knowledge of fertility treatments and terminology.

Perks & Benefits

• Comprehensive health, dental, and vision benefits.
• Generous paid time off and holidays.
• Opportunities for professional development and continuing education.
• Supportive and collaborative team environment.
• Access to an employee assistance program.
• State-of-the-art facility and technology.

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