About the Company
Ipsos is one of the largest market research companies in the world, operating in 90 markets and employing more than 18,000 people. Our passionately curious researchers, analysts, and scientists have built unique multi-specialist capabilities that provide true understanding and powerful insights into the actions, opinions, and motivations of citizens, consumers, patients, customers, and employees. We are dedicated to delivering accurate and relevant data to help our clients make better business decisions and improve customer experiences.
Job Description
Join our team as a Mystery Evaluator and play a crucial role in helping businesses understand and enhance their customer service. This flexible, part-time opportunity allows you to anonymously visit designated retail locations, restaurants, or service providers, interact with staff as a typical customer, and then provide detailed feedback on your experience. You will evaluate various aspects, including service quality, product knowledge, cleanliness, and adherence to company standards. Your insightful observations will directly contribute to improving customer satisfaction and operational excellence for our clients.
Key Responsibilities
- Conduct anonymous visits to assigned locations according to project guidelines and instructions.
- Observe and evaluate specific aspects of the customer experience, including staff interaction, product display, store environment, and service delivery.
- Accurately complete detailed online reports summarizing your observations, interactions, and overall experience within the designated timeframe.
- Maintain complete anonymity and confidentiality throughout the evaluation process.
- Adhere strictly to all project requirements and ethical guidelines.
- Submit all necessary documentation, including receipts for reimbursed purchases, promptly and accurately.
Required Skills
- Exceptional attention to detail and observational skills.
- Strong written communication skills for clear and concise report writing.
- Ability to follow complex instructions accurately.
- Reliable and punctual with assigned tasks.
- Basic computer proficiency and access to a reliable internet connection.
- Discretion and the ability to act naturally in various customer service scenarios.
- Access to reliable transportation for travel to various evaluation sites.
Preferred Qualifications
- Prior experience as a mystery shopper or customer service evaluator.
- Experience in retail, hospitality, or customer-facing roles.
- Excellent memory retention for recalling specific details post-visit.
- Access to a smartphone with camera capabilities for potential photo requirements.
Perks & Benefits
- Flexible work schedule, allowing you to choose assignments that fit your availability.
- Reimbursement for all pre-approved purchases made during evaluations, as specified in project briefs.
- Opportunity to positively influence customer service standards across various industries.
- Independent work environment with diverse assignments.
- Competitive pay per evaluation, with clear payment structures.
How to Apply
If you are interested in this position, please click the "Apply Now" button below. To ensure your application is properly considered, please prepare the following:
- An up-to-date Resume or CV
- A brief cover letter summarizing your experience and motivation
Applications are reviewed on a rolling basis. Only shortlisted candidates will be contacted for an interview.
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