About the Company
Concentrix is a leading global provider of customer experience (CX) solutions and technology, driving business outcomes for the world’s best brands. With a presence in over 40 countries, we are committed to helping our clients connect with their customers in meaningful ways. We foster a culture of growth, innovation, and learning, providing our employees with the tools and opportunities to thrive in their careers. Join our diverse team and become a part of a company that values your potential and empowers you to make an impact from day one.
Job Description
Are you a recent graduate or looking to start your career in customer service? Concentrix is seeking enthusiastic and customer-focused individuals to join our team as Service Associate I. This is an exciting opportunity for freshers to gain valuable experience in a dynamic call center environment. You will be the first point of contact for customers, providing exceptional support and resolving inquiries efficiently. We offer comprehensive training to equip you with all the knowledge and skills you need to succeed. If you have a passion for helping people and are eager to learn, we encourage you to apply!
Key Responsibilities
- Handle inbound customer inquiries via phone, email, or chat in a professional and timely manner.
- Provide accurate information and solutions to customer questions and concerns.
- Resolve customer issues, complaints, and requests with empathy and efficiency.
- Escalate complex issues to the appropriate department or supervisor when necessary.
- Document all customer interactions and transactions accurately in the system.
- Adhere to company policies, procedures, and service level agreements (SLAs).
- Maintain a high level of customer satisfaction and contribute to a positive brand image.
- Continuously learn and adapt to new product knowledge and service updates.
Required Skills
- Excellent verbal and written communication skills in English.
- Strong interpersonal skills with a friendly and professional demeanor.
- Ability to actively listen and empathize with customers.
- Basic computer proficiency and ability to navigate multiple systems.
- Strong problem-solving abilities and attention to detail.
- Ability to work effectively in a fast-paced, team-oriented environment.
- High school diploma or equivalent.
- A positive attitude and a strong desire to help others.
Preferred Qualifications
- Previous experience in a customer-facing role (e.g., retail, food service) is an asset.
- Familiarity with CRM software or call center technology.
- Ability to speak a second language (e.g., French, Punjabi) is a plus.
- Post-secondary education or a college diploma is an asset.
Perks & Benefits
- Comprehensive paid training program.
- Opportunities for career advancement and professional development within Concentrix.
- Competitive hourly wage with performance incentives.
- Full health, dental, and vision benefits.
- Paid time off and holiday pay.
- Employee assistance program (EAP).
- A supportive and inclusive work environment.
- Employee recognition programs.
- Centrally located office in downtown Calgary with easy access to public transport.
How to Apply
If you are interested in this position, please click the "Apply Now" button below. To ensure your application is properly considered, please prepare the following:
- An up-to-date Resume or CV
- A brief cover letter summarizing your experience and motivation
Applications are reviewed on a rolling basis. Only shortlisted candidates will be contacted for an interview.
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