About the Company
Hilton Worldwide is a leading global hospitality company with a portfolio of 18 world-class brands comprising more than 6,000 properties and nearly 1 million rooms in 117 countries and territories. Dedicated to fulfilling its founder Conrad Hilton’s vision to fill the earth with the light and warmth of hospitality, Hilton has welcomed more than 3 billion guests in its 100-year history. The company is committed to responsible tourism and creating a positive impact for communities and guests worldwide, offering unparalleled guest experiences and career opportunities.
Job Description
We are seeking a versatile and enthusiastic Hospitality All-Rounder to join our team in Green Bay, WI. This role is perfect for individuals who thrive in a dynamic environment and enjoy a variety of tasks, playing a crucial role in ensuring exceptional guest experiences across different hotel departments. You will be cross-trained and expected to contribute to front desk operations, assist with housekeeping, support food and beverage services, and help with basic maintenance requests, embodying the spirit of comprehensive guest service.
Key Responsibilities
- Warmly welcome and register guests, process check-ins and check-outs efficiently.
- Handle guest inquiries, complaints, and requests promptly and professionally.
- Assist with reservations, cancellations, and modifications.
- Support housekeeping team by refreshing rooms, making beds, and ensuring cleanliness standards are met.
- Assist in the breakfast area, including setup, serving, and clearing, ensuring a pleasant dining experience.
- Perform light maintenance duties, such as changing lightbulbs, minor repairs, and reporting larger issues.
- Maintain a clean, organized, and welcoming lobby and public areas.
- Process payments and maintain accurate records of transactions.
- Collaborate effectively with all hotel departments to ensure seamless operations.
Required Skills
- Exceptional customer service and interpersonal skills.
- Strong verbal and written communication abilities.
- Ability to multitask and prioritize in a fast-paced environment.
- Basic computer proficiency, including familiarity with reservation systems.
- Proactive problem-solving skills and attention to detail.
- Reliability and a strong work ethic.
- Ability to stand, walk, bend, and lift up to 25 pounds regularly.
Preferred Qualifications
- Previous experience (1+ year) in a hotel, resort, or hospitality setting.
- High school diploma or equivalent.
- Flexibility to work various shifts, including weekends and holidays.
- Knowledge of local attractions and services in Green Bay, WI.
Perks & Benefits
- Comprehensive health, dental, and vision insurance.
- Paid time off and holiday pay.
- Exclusive employee travel discounts worldwide.
- 401(k) retirement plan with company match.
- Opportunities for professional development and career advancement within Hilton Worldwide.
- Employee assistance programs.
How to Apply
If you are interested in this position, please click the "Apply Now" button below. To ensure your application is properly considered, please prepare the following:
- An up-to-date Resume or CV
- A brief cover letter summarizing your experience and motivation
Applications are reviewed on a rolling basis. Only shortlisted candidates will be contacted for an interview.
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