About the Company
CBRE is the world’s largest commercial real estate services and investment firm. With over 100,000 employees globally, we deliver exceptional outcomes for real estate occupiers and investors through our comprehensive services, including facilities management, project management, property sales, and leasing. Our Newcastle upon Tyne office plays a pivotal role in managing client portfolios across the North East, committed to creating excellent work environments.
Job Description
Join CBRE as a Facilities Helpdesk Coordinator and become the first point of contact for all facilities-related queries and maintenance requests. In this dynamic role, you will be crucial in ensuring the efficient operation and smooth running of our client’s facilities. You will be responsible for logging, triaging, and dispatching maintenance tickets, coordinating with engineers and contractors, and providing excellent customer service. This is an excellent opportunity for an organized and proactive individual to thrive in a fast-paced facilities management environment.
Key Responsibilities
- Act as the primary point of contact for all facilities-related inquiries via phone, email, and internal systems.
- Accurately log, categorize, and prioritize maintenance requests and incidents into the CAFM (Computer-Aided Facilities Management) system.
- Dispatch tasks to internal maintenance teams or external contractors, ensuring appropriate skill sets are matched to the job.
- Monitor the progress of ongoing work orders, providing regular updates to stakeholders and ensuring timely completion.
- Escalate urgent or critical issues to the Facilities Manager or relevant department as required.
- Manage contractor access and scheduling, ensuring compliance with site safety procedures.
- Maintain accurate records of all facilities activities, including work orders, service reports, and asset information.
- Assist with administrative tasks to support the wider facilities team, including report generation and invoice processing.
Required Skills
- Excellent communication skills, both written and verbal, with a customer-focused approach.
- Strong organizational and time management abilities, capable of prioritizing multiple tasks.
- Proficiency in Microsoft Office Suite (Word, Excel, Outlook).
- Ability to work effectively under pressure in a fast-paced environment.
- Problem-solving skills and a proactive attitude.
- Basic understanding of facilities management processes or willingness to learn.
Preferred Qualifications
- Previous experience in a helpdesk, customer service, or administrative role, preferably within a facilities or property management setting.
- Familiarity with CAFM systems (e.g., Maximo, ServiceChannel, FSI GO).
- GCSEs (or equivalent) in English and Mathematics.
Perks & Benefits
- Competitive annual leave entitlement.
- Access to comprehensive health and wellbeing programs.
- Opportunities for professional development and career growth within a global organization.
- Company pension scheme.
- Employee assistance program.
- Modern office environment with excellent transport links.
How to Apply
If you are interested in this position, please click the "Apply Now" button below. To ensure your application is properly considered, please prepare the following:
- An up-to-date Resume or CV
- A brief cover letter summarizing your experience and motivation
Applications are reviewed on a rolling basis. Only shortlisted candidates will be contacted for an interview.
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