About the Company
AAA Hoosier Motor Club has been a trusted partner on the road for over a century, providing peace of mind and essential services to millions of members. We are dedicated to delivering exceptional roadside assistance, travel services, insurance, and automotive expertise. Our mission is to keep our members safe and mobile, and our tow truck operators are at the heart of fulfilling that promise, especially during critical moments. Join a team where your work directly impacts the safety and well-being of the community.
Job Description
We are seeking a highly motivated and skilled Tow Truck Operator to join our dedicated team in Fort Wayne, Indiana. This is a full-time position on a 24/7 rotating roster, offering a competitive base salary plus commission, reflecting the critical nature and demands of the role. As a Tow Truck Operator, you will be a frontline hero, responding to calls for roadside assistance, vehicle recoveries, and towing services for AAA members and the public. You will operate various types of tow trucks (flatbed, wheel-lift) and be responsible for safe and efficient service delivery, ensuring customer satisfaction and adherence to all safety protocols and company standards. If you have a passion for helping others, excellent driving skills, and the ability to work independently in diverse situations, we encourage you to apply.
Key Responsibilities
- Operate tow trucks (flatbed, wheel-lift) safely and efficiently to perform roadside assistance, vehicle recoveries, and transportation.
- Respond promptly to dispatch calls and arrive at incident scenes in a timely manner.
- Assess vehicle damage and situation to determine the safest and most effective towing or recovery method.
- Secure vehicles properly for transport, ensuring no further damage during towing.
- Provide basic roadside assistance services such as tire changes, jump-starts, and fuel delivery.
- Maintain clear and respectful communication with customers, providing updates and reassurance.
- Complete all necessary paperwork and electronic documentation accurately and completely.
- Conduct daily pre-trip and post-trip inspections of assigned vehicles and equipment.
- Keep tow truck and equipment clean, organized, and in good working order.
- Adhere to all traffic laws, company policies, and safety regulations.
- Participate in a rotating 24/7 on-call schedule, including nights, weekends, and holidays.
Required Skills
- Valid Class A or B Commercial Driver's License (CDL) with a clean driving record.
- Minimum of 3 years of professional tow truck operating experience.
- Proven ability to operate flatbed and wheel-lift tow trucks.
- Strong knowledge of vehicle recovery techniques and safety procedures.
- Excellent customer service and communication skills.
- Ability to work independently and make sound decisions under pressure.
- Mechanical aptitude for basic vehicle issues.
- Physical ability to lift heavy objects, stoop, bend, and work in various weather conditions.
- Proficiency with dispatching software and mobile devices for job management.
Preferred Qualifications
- Certification from a recognized towing and recovery association (e.g., WreckMaster, TRAA).
- Experience with heavy-duty towing and recovery.
- First Aid and CPR certification.
- Strong geographical knowledge of Fort Wayne and surrounding areas.
Perks & Benefits
- Competitive base salary plus performance-based commission.
- Comprehensive health, dental, and vision insurance.
- 401(k) retirement plan with company match.
- Paid time off and holidays.
- Life and disability insurance.
- Ongoing training and professional development opportunities.
- Company-provided uniforms and safety equipment.
- Employee assistance program.
- Opportunity to work with a reputable and stable organization.
How to Apply
If you are interested in this position, please click the "Apply Now" button below. To ensure your application is properly considered, please prepare the following:
- An up-to-date Resume or CV
- A brief cover letter summarizing your experience and motivation
Applications are reviewed on a rolling basis. Only shortlisted candidates will be contacted for an interview.
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